Reality Based Group designs customized initiatives aimed at evaluating service delivery through real-time data. Using written reports, video feedback, and targeted scenarios, the mystery shopper program for businesses gathers measurable insights across various touchpoints. These insights identify operational gaps and training needs based on consistent criteria. Businesses apply the da... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf